PRIVACY POLICY

Databytes Limited Privacy Policy

Last updated: 15th October 2024

  1. Introduction

Databytes Limited (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This privacy policy outlines how we collect, process, and protect your personal data when you use our website [www.databytescloud.com] (“website”) and services, in compliance with the Data Protection Act, 2012 (Act 843) of Ghana.

  1. Data Collection

We collect personal data in several ways:

  • Directly from you: When you provide us with information through our website, such as when you fill out forms, sign up for services, or communicate with us.
  • Automatically: Information collected through cookies, web beacons, and other technologies when you interact with our website.

Types of data we may collect include:

  • Contact details (name, email, phone number)
  • Account login credentials
  • Transaction history
  • IP address and browsing behaviour
  1. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Performance of a contract: To provide services requested by you.
  • Legitimate interests: For operational and administrative purposes.
  • Legal obligations: To comply with applicable laws and regulations.
  • Consent: Where you have provided explicit consent.
  1. Purpose of Data Processing

We collect and process personal data for the following purposes:

  • To manage and maintain your account on our platform
  • To process your transactions and service requests
  • To improve our services and enhance your user experience
  • To communicate with you about our services, updates, and promotional offers
  • To comply with legal obligations, such as anti-fraud and anti-money laundering regulations
  1. Data Sharing

We may share your personal data with third parties, including:

  • Service providers and business partners involved in the delivery of our services
  • Regulatory authorities, as required by law
  • Credit agencies or legal entities in case of disputes
  • Auditors and compliance teams to fulfil legal and regulatory obligations
  1. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once your data is no longer required, we will delete or anonymize it securely.

  1. Security Measures

Databytes Limited uses technical and organisational measures to safeguard your personal data against unauthorised access, loss, or damage. This includes encryption, secure servers, and restricted access to sensitive information. We regularly review and update our security measures to comply with industry standards, including ISO 27001 certification.

  1. Your Rights

Under the Data Protection Act, 2012 (Act 843), you have the following rights:

  • Right to access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You may request correction of inaccurate or incomplete data.
  • Right to erasure: You can ask us to delete your personal data under certain conditions.
  • Right to restrict processing: You can limit how we process your data.
  • Right to object: You may object to processing for direct marketing or other purposes.
  • Right to data portability: You may request the transfer of your data to another entity.

To exercise any of your rights, contact us at [[email protected]].

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to track activity on our website and collect information to improve the functionality and user experience. You can manage your cookie preferences via your browser settings.

  1. Changes to this Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review the policy periodically.

  1. Contact Us

For any questions regarding this privacy policy or your data protection rights, please contact our Data Protection Officer at:

Databytes Limited

Address: C17 Ogbojo Obodai Ave, Accra, Ghana

Email: [email protected]

Phone: (+233) 053 323 4075

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